Tracks: Experience Cloud

Experience Cloud Basics

Illustrate the reasons for creating or utilizing an Experience for a specific use case.

Identify most common personas for Experience Cloud.

Assess the common types of external accounts and how they are used in an Experience.

Apply features and functions of Workspaces for building an Experience.

Sharing, Visibility, and Licensing

Given a scenario, set the correct user visibility in an Experience.

Given a scenario, set the correct object visibility in an Experience.

Recommend the Declarative Sharing options that could be leveraged for an Experience.

Given a scenario, implement external account relationships for an Experience.

Given a set of requirements, evaluate which external license type(s) to use.

Given a scenario, determine a security model based on an Experience use case.

Describe roles for external users.

Branding, Personalization, and Content

Modify an experience within the Experience Builder.

Explain the capabilities of Search within an Experience.

Implement Salesforce CMS content into an Experience.

Given a scenario, make articles visible or accessible in an Experience.

Templates and Themes

Given a scenario, select the appropriate theme for an Experience.

Given a scenario, identify the right Template for the Experience.

Apply packaging, exporting, and importing a template.

Assess the use of lightning bolts in Experiences.

User Creation and Authentication

Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning.

Given a scenario, determine how to properly set up a user for an Experience.

Describe options for Single Sign-On.

Apply the steps for enabling partner and customer users for Experiences.

Identify how to grant users access to an Experience.

Adoption and Analytics

Apply the steps to set up Experience dashboards and insights.

Analyze and apply Experience Moderation features.

Given a scenario, employ fundamental best practices for adoption and engagement.

Administration, Setup, and Configuration

Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).

Describe the capabilities of different Experience deployments and migrations.

Describe how to enable and activate an Experience.

Given a scenario, recommend and implement Delegated External User administration.

Determine the steps to build a public Experience.

Determine steps to configure and set up Topics.

Apply ticketing and Service Cloud capabilities for Experience Cloud.

Customization Considerations and Limitations

Explain limitations across all Experiences.