Platform Foundations
Salesforce Ecosystem
Given a scenario, describe various resources available to learn and apply in-demand Salesforce skills.
Given a use case, identify which Salesforce Customer 360 product offerings could be used.
Describe how companies use Salesforce.
Differentiate between various job roles and career paths in the Salesforce ecosystem.
Navigation
Given a scenario, identify how a user can locate and access necessary information.
Given a scenario, identify where Salesforce customization takes place.
Data Model
Explain the relationship between the core standard objects (Account, Contact, Lead, Opportunity, Case).
Given a scenario, determine which feature to use to ensure data visibility.
Given a scenario, determine which tool to use to ensure data integrity.
Reports & Dashboards
Describe reports on Salesforce.
Describe dashboards on Salesforce.