Tracks: UX Designer

Discovery

Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.

Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.

Describe key Salesforce UX personas and which processes they normally do.

Given a scenario, describe how Salesforce can add value to user experiences.

UX Fundamentals

Given a scenario, identify which UX method should be used to define a user experience.

Describe the impact of corporate branding and styling.

Describe key design principles and tools that define an accessible and engaging experience.

Describe mobile UX design fundamentals.

Human-Centered Design

Given a scenario, determine how to incorporate human-centered design into a customer solution.

Explain the importance of inclusive design.

Declarative Design

Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.

Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.

Given a scenario, describe declarative features that improve user efficiency over a series of steps.

Given a scenario, determine which global Salesforce configuration to use for optimized user flow.

Given a scenario, determine options for users to access onboarding, support, and learning.

Given a scenario, describe how to apply branding to a solution.

Testing

Given a scenario, plan methods for validating and testing a design with the end user.

Describe testing techniques needed for optimal user experiences.

Given a scenario, evaluate and manage design changes.

Salesforce Lightning Design System (SLDS)

Describe SLDS and its purpose.

Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.

Given a scenario, utilize SLDS to create new and customized component functionality.