B2C Solution Architect
4-Step Path to Passing
- 1Complete the
- 2Look at theEvery concept you need to know for your exam, available for free to check off as you learn.
- 3Attempt
- 4
Core Resources
Exam Overview
From the official exam guide
Questions
65
Duration
120 min
To Pass
63%
Pricing
$400 registration · $200 retake
Delivery
Online proctored or at a testing center
Experience
2+ years of multi-cloud Salesforce implementation experience recommended
Prerequisites
None official, but Salesforce Administrator is strongly advised
Exam Topics
Each topic section shows the topic weight, learning objectives, and links to study resources.
Discovery and Customer Success27%
Engagement planning and discovery facilitation, requirements gathering for multi-cloud B2C scenarios, systems-of-record identification, implementation approach and effort estimation, and multi-cloud DevOps governance.
- Given a scenario, determine how to facilitate a successful customer engagement (agenda, plan, gather requirements, document, and design).
- Given a set of business requirements and the understanding of standard Salesforce product capabilities, explain the reasoning and considerations to use a certain product.
- Given a scenario with a B2C architecture, validate that the associated systems of record, key objects, and risks have been captured and explained.
- Given a set of requirements, recommend the implementation approach and associated relative effort.
- Given a scenario, articulate dev-ops lifecycle and governance required in a multi-cloud environment to achieve change management goals.
Resources
Functional Capabilities and Business Value7%
B2C product selection for end-to-end retail journeys, marketing-to-purchase-to-service flow, post-purchase customer experience using Salesforce B2C products, and loyalty program integration.
- Given a set of customer requirements, recommend suitable B2C products and solution approach to demonstrate a customer process which includes marketing, purchase, service and loyalty.
- Given a set of customer requirements for post-purchase activities in a multi-cloud solution, demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products.
Resources
Architecture Design18%
Retail solution architecture and multi-cloud product interactions, consumer commerce journey design, Customer Data Platform strategy, data security and residency requirements, and headless commerce architecture patterns.
- Given the understanding of retail solution architecture and integrations, illustrate how Salesforce products interact with each other and third-party systems to support consumer commerce journeys.
- Given a use case, analyze business processes and propose a customer experience solution that generates business value that meets expectations.
- Given a use case, recommend a multi-cloud strategy and implementation approach to create custom personalized experiences that utilize the power of the Customer Data Platform.
- Given data security and residency requirements, recommend an appropriate solution and describe how the solution's considerations can impact implementation.
Resources
Data Models and Management25%
Commerce Cloud and CRM object mapping, shopper identity vs. CRM Contact resolution, multi-cloud integration sequencing, privacy and consent management across clouds, high-volume data model extension, and data migration strategies.
- Given the Salesforce supported standard object definitions for Commerce objects (profile, orders, products), articulate how key business entities relate between systems of record and systems of engagement.
- Given a set of business objectives and priorities, recommend an appropriate sequence for system integration, data exchanges, and process updates to satisfy known requirements, with recommendations and potential impact to overall program delivery.
- Given a set of customer requirements, articulate the privacy management features across multiple clouds, when to consider a custom solution vs. using out-of-the-box (OOTB) features.
- Given a scenario, identify appropriate systems of record and describe how you would extend the standard data model for high volume processing, articulate system limitations, and recommend preferred methods for integration between various data formats.
- Given a scenario that requires knowledge of common data migration strategies and standard Salesforce data migration tools, demonstrate best practices on how to transfer data between products and development environments.
Resources
Integration23%
Multi-cloud integration design and OOTB connectors, integration pattern selection by data volume and latency, security for customers and internal users, and API-based integration with Service Cloud, B2C Commerce, and Marketing Cloud.
- Given a set of customer requirements, recommend an appropriate design and approach for a multi-cloud integration, understanding the OOTB features, system limitations, and when custom integration is required.
- Given business requirements and use cases, recommend appropriate integration patterns based on data volume, latency, and system limitations.
- Given a B2C use case, recommend features and approaches that ensure security for both customers and internal business users while complying with regional and local legal requirements.
- Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols that support various integration design patterns.
Resources
Have suggestions for this resource pack?
To help make this the ultimate resource compilation for the exam, please give your thoughts in the free Cert++ Discord.
Suggest a resource