Business Analyst
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Core Resources
Exam Overview
From the official exam guide
Questions
65
Duration
105 min
To Pass
65%
Pricing
$200 registration · $100 retake
Delivery
Online proctored or at a testing center
Experience
None (role experience as a BA recommended)
Prerequisites
No prerequisites required
Exam Topics
Each topic section shows the topic weight, learning objectives, and links to study resources.
Customer Discovery17%
BA role and responsibilities in the implementation lifecycle, business strategy and goal alignment, current-state analysis, Salesforce capability mapping, and project scoping.
- Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
- Discover how a customer is leveraging existing products to establish the current state.
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
- Apply the implementation lifecycle for planning business analysis activities.
- Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.
- Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
Resources
Collaboration with Stakeholders23%
Stakeholder identification and RACI planning, discovery activity design, elicitation techniques (interviews, workshops, surveys, observation, document analysis), trusted-advisor relationship building, current-to-future-state design, and consensus management.
- Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
- Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
- Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
- Explain how to move from current state analysis to an agreed future state design.
- Given a scenario, manage competing priorities to obtain stakeholder consensus.
Resources
Business Process Mapping12%
Process decomposition and scope definition, UPN and swimlane diagram notation, current-to-future state documentation, version-controlled process repositories, and stakeholder visualization techniques.
- Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
- Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
- Document business processes in a version controlled repository to manage scope.
Resources
Requirements18%
Business, functional, and non-functional requirements distinctions, scope vs. requirements vs. user stories, stakeholder identification and prioritization, requirements validation, traceability, and version-controlled documentation.
- Understand the differences between scope, requirements and user stories.
- Engage stakeholders to identify, validate, and prioritize requirements.
- Document requirements in a version controlled repository to manage scope.
Resources
User Stories18%
User story format and components, acceptance criteria (Given/When/Then), Definition of Done, epics vs. features vs. stories vs. tasks, story granularity and splitting, and version-controlled story repositories.
- Understand the components of a user story to perform thorough analysis.
- Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.
- Document user stories in a version controlled repository to manage scope.
Resources
Development Support and User Acceptance12%
BA's role in sprint delivery and demos, UAT planning and execution, defect triage vs. change requests, test script creation, sign-off facilitation, and release readiness.
- Support and validate project delivery to ensure the solution meets the requirements.
- Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.
Resources
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