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Cert++

Resource Pack

Experience Cloud Consultant

The Salesforce Certified Experience Cloud Consultant credential is for admins and consultants who design and build external-facing sites: customer portals, partner portals, and employee communities. It assumes you already hold your Admin cert. The exam is heavy on judgment calls - license selection, sharing model design, template choice, and authentication architecture - so hands-on project experience matters more than rote memorization. If you've launched an Experience Cloud site for a real client, this exam should feel familiar. If you haven't, the projects and trails below are your substitute.

3-Step Path to Passing

  1. 1

    Complete the Experience Cloud Consultant Trailmix

    Work through the official trailmix first. It only covers content above and beyond the Admin trailmix, so make sure you have that foundation before starting here. The trailmix is well-organized by exam topic and covers the major concepts tested.
  2. 2

    Attempt Practice Exams

    I recommend my own practice exams, but I have linked other options in the Study Resources section below. License selection and sharing model questions are the hardest part of this exam - the practice exams will reveal your gaps there quickly.
  3. 3

    Schedule Your Exam

    Exams run every day, at all hours of the day. There is no need to schedule your exam in advance. Schedule when you are consistently scoring 75% or higher on practice exams.

Core Resources

Exam Overview

Questions

65

60 scored + 5 unscored

Duration

105 min

1 hour 45 minutes

To Pass

65%

Minimum Score

Question Format

The exam tests your ability to design, configure, and troubleshoot Experience Cloud sites: choosing the right template and license type, setting up sharing and visibility for external users, configuring authentication, and managing PRM for channel sales.

Scored

92%

60questions

Unscored

8%

5questions

Exam Details

Pricing

$200 registration · $100 retake

Delivery

Online proctored or at a testing center

Experience

Admin certification plus hands-on Experience Cloud project work recommended

Prerequisites

Salesforce Certified Platform Administrator recommended

Exam Topics

Each topic section shows the topic weight, learning objectives, and links to study resources.

Experience Cloud Basics8%

Use cases for partner portals, customer communities, and employee sites; Experience Cloud personas; external account types; and Workspaces for site building.

  • Illustrate the reasons for creating or utilizing an Experience for a specific use case.
  • Identify most common personas for Experience Cloud.
  • Assess the common types of external accounts and how they are used in an Experience.
  • Apply features and functions of Workspaces for building an Experience.

Resources

Sharing, Visibility, and Licensing17%

User and object visibility settings, OWD for external users, sharing sets and share groups, external account hierarchies, Customer Community vs. Customer Community Plus vs. Partner Community license selection, external user role hierarchy, and security model design.

  • Given a scenario, set the correct user visibility in an Experience.
  • Given a scenario, set the correct object visibility in an Experience.
  • Recommend the Declarative Sharing options that could be leveraged for an Experience.
  • Given a scenario, implement external account relationships for an Experience.
  • Given a set of requirements, evaluate which external license type(s) to use.
  • Given a scenario, determine a security model based on an Experience use case.
  • Describe roles for external users.

Resources

Branding, Personalization, and Content15%

Experience Builder component configuration, audience-based personalization, Salesforce CMS workspaces and channels, Knowledge article visibility and data categories, and global search vs. federated search configuration.

  • Modify an experience within the Experience Builder.
  • Explain the capabilities of Search within an Experience.
  • Implement Salesforce CMS content into an Experience.
  • Given a scenario, make articles visible or accessible in an Experience.

Resources

Templates and Themes10%

Aura vs. LWR template selection, Customer Service vs. Partner Central vs. Help Center vs. Microsite templates, theme customization in Experience Builder, Lightning Bolt solutions packaging, and template export and import.

  • Given a scenario, select the appropriate theme for an Experience.
  • Given a scenario, identify the right Template for the Experience.
  • Apply packaging, exporting, and importing a template.
  • Assess the use of lightning bolts in Experiences.

Resources

User Creation and Authentication13%

Manual user creation, Data Loader batch provisioning, self-registration flows, JIT SAML provisioning, SSO options (SAML inbound and Social Sign-On), enabling partner and customer users, and guest user access.

  • Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning.
  • Given a scenario, determine how to properly set up a user for an Experience.
  • Describe options for Single Sign-On.
  • Apply the steps for enabling partner and customer users for Experiences.
  • Identify how to grant users access to an Experience.

Resources

Adoption and Analytics5%

Experience Cloud dashboards and site insights setup, moderation features (flagging, rule-based and member moderation), gamification and reputation levels, and adoption best practices.

  • Apply the steps to set up Experience dashboards and insights.
  • Analyze and apply Experience Moderation features.
  • Given a scenario, employ fundamental best practices for adoption and engagement.

Resources

Administration, Setup, and Configuration25%

PRM setup for channel sales, Experience Cloud deployment and sandbox-to-production migration, enabling and activating sites, Delegated External User administration, public site configuration, Topics setup, and Service Cloud integration for case management.

  • Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
  • Describe the capabilities of different Experience deployments and migrations.
  • Describe how to enable and activate an Experience.
  • Given a scenario, recommend and implement Delegated External User administration.
  • Determine the steps to build a public Experience.
  • Determine steps to configure and set up Topics.
  • Apply ticketing and Service Cloud capabilities for Experience Cloud.

Resources

Customization Considerations and Limitations7%

Experience Builder platform limits, max active experiences per org, Knowledge requirements for article surfaces, template-specific component restrictions, guest user sharing rules, and site performance considerations.

  • Explain limitations across all Experiences.

Resources

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