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Cert++

Resource Pack

Nonprofit Cloud Consultant (NPC)

The Salesforce Certified Nonprofit Cloud Consultant (NPC) credential is for consultants who implement the modern Nonprofit Cloud platform for nonprofits. This is not an admin exam and it is not a test of NPSP, the legacy managed package. NPC is built on the Industries platform and uses Person Accounts, permission set licenses, and a completely different data model. If you have an NPSP background, expect the exam to push you on the distinctions between the two products. The highest-weight topic is Feature Configuration at 35%, but Solution Design at 32% is what separates consultants from admins. You need to know when to use Fundraising vs. Program Management vs. Grantmaking, and when to reach for OmniStudio or Data Processing Engine vs. standard Flow.

3-Step Path to Passing

  1. 1

    Complete the NPC Consultant Trailmix

    Work through the official Salesforce Trailmix first. It covers stakeholder management, fundraising, program management, and grantmaking. This is the single best starting point for mapping Trailhead content to exam objectives.
  2. 2

    Attempt Practice Exams

    I recommend my own practice exams, but I have linked other options in the Study Resources section below. The scenario density on this exam is high, so practice questions are essential for building the decision-making speed you need.
  3. 3

    Schedule Your Exam

    Schedule when you are consistently scoring above 75% on practice exams. There is no need to book far in advance.

Core Resources

Exam Overview

Questions

65

60 scored + 5 unscored

Duration

105 min

1 hour 45 minutes

To Pass

65%

Minimum Score

Question Format

The exam tests your ability to map nonprofit business requirements to the Nonprofit Cloud data model and recommend the right NPC module, configuration, and Industries platform features for each scenario.

Scored

92%

60questions

Unscored

8%

5questions

Exam Details

Pricing

$200 registration · $100 retake

Delivery

Online proctored or at a testing center

Experience

Experience implementing Salesforce for nonprofits recommended

Prerequisites

None (Platform Administrator knowledge assumed)

Exam Topics

Each topic section shows the topic weight, learning objectives, and links to study resources.

Nonprofit Implementation Strategy11%

Nonprofit sector context, discovery and requirements gathering, vision and value mapping, phased implementation approach, governance, change management, and project lifecycle management.

  • Explain common requirements, strategies, and business processes of nonprofit organizations.
  • Manage an implementation project, including vision and value maps, the project management lifecycle, and business value.

Resources

Solution Design32%

NPC module selection (Fundraising, Program Management, Grantmaking), NPC vs. NPSP distinctions, NPC data model objects, Industries Common Features (OmniStudio, Data Processing Engine, Action Plans, Dynamic Assessments), and third-party integration decisions.

  • Evaluate the appropriate Salesforce Nonprofit Cloud, Salesforce Platform, and third-party solution options to meet nonprofit customer requirements.
  • Align customer business processes to the data model, features, and capabilities of Salesforce Nonprofit Cloud.
  • Recommend when to use Industries Common Features, such as OmniStudio, Data Processing Engine, Action Plans, and Dynamic Assessments.

Resources

Nonprofit Cloud Setup22%

Permission set license assignment, enabling NPC features, Person Accounts for constituent management, Household configuration, Relationship objects, address management, and org baseline configuration.

  • Enable features of Nonprofit Cloud and assign related permissions sets and permission set licenses.
  • Configure Stakeholder Management, including person accounts, relationship objects, and address management.

Resources

Nonprofit Cloud Feature Configuration35%

Gift Entry setup (batch and single), Gift Commitments and recurring schedules, Outreach Source Codes and campaign attribution, Soft Credits and tribute tracking, Gift Acknowledgements, Program setup and enrollments, Service Delivery and attendance tracking, Care Plans and Action Plan templates, case management, Outcome Management, Grantmaking lifecycle, and Grantmaking Sites.

  • Configure Fundraising Management, including Gift Entry, Gift Commitments, Outreach Source Codes, Soft Credits, and Gift Acknowledgements.
  • Configure Program Management, Case Management, and Outcome Management, including Action Plans, Care Plans, and Interaction Summaries.
  • Configure Grantmaking, including Grantmaking Sites and features that support the Grantmaking lifecycle.

Resources

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