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Cert++

Resource Pack

Platform User Experience Designer

The Salesforce Certified Platform User Experience Designer credential is for anyone who wants to bridge the gap between Salesforce configuration and great user experiences. It covers research methodology, accessibility, human-centered design, declarative tools like Flow and the Lightning App Builder, and the Lightning Design System. This is not a feature-recall exam. It asks you to read a scenario and decide which UX approach, tool, or design principle best solves the problem. If you can think like a designer rather than a configurator, you will do well.

3-Step Path to Passing

  1. 1

    Complete the UX Designer Trailmix

    Work through the official Salesforce trailmix. It maps directly to the six exam topics and covers Discovery, UX Fundamentals, Human-Centered Design, Declarative Design, Testing, and SLDS in roughly the right proportions.
  2. 2

    Attempt Practice Exams

    I recommend my own practice exams, but I have linked other options in the Study Resources section below. The scenario-based format of this exam rewards practice over passive reading, so aim for consistent scores above 75% before booking.
  3. 3

    Schedule Your Exam

    Exams run every day. There is no need to book far in advance. Schedule when you are regularly passing practice exams and feel confident on scenario questions.

Core Resources

Exam Overview

Questions

65

60 scored + 5 unscored

Duration

105 min

1 hour 45 minutes

To Pass

65%

Minimum Score

Question Format

The exam presents business scenarios and asks you to identify the best UX approach, research method, declarative tool, or design principle to address user needs and constraints.

Scored

92%

60questions

Unscored

8%

5questions

Exam Details

Pricing

$200 registration · $100 retake

Delivery

Online proctored or at a testing center

Experience

Salesforce platform familiarity recommended

Prerequisites

No prerequisites required

Exam Topics

Each topic section shows the topic weight, learning objectives, and links to study resources.

Discovery13%

Research methodology selection, qualitative vs. quantitative methods, UX artifacts (empathy maps, journey maps, stakeholder maps, affinity diagrams), Salesforce UX personas, and requirements gathering.

  • Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
  • Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
  • Describe key Salesforce UX personas and which processes they normally do.
  • Given a scenario, describe how Salesforce can add value to user experiences.

Resources

UX Fundamentals16%

UX methods and artifacts (wireframes, mockups, prototypes), accessible design principles (WCAG 2.1, contrast, screen readers), mobile UX (thumb zones, offline, responsive), corporate branding and theming.

  • Given a scenario, identify which UX method should be used to define a user experience.
  • Describe the impact of corporate branding and styling.
  • Describe key design principles and tools that define an accessible and engaging experience.
  • Describe mobile UX design fundamentals.

Resources

Human-Centered Design12%

Design thinking process (Empathize, Define, Ideate, Prototype, Test), inclusive design principles, iterative design with user feedback, jobs-to-be-done framework.

  • Given a scenario, determine how to incorporate human-centered design into a customer solution.
  • Explain the importance of inclusive design.

Resources

Declarative Design27%

Lightning App Builder and Dynamic Forms, page layouts and compact layouts, Quick Actions, Screen Flows and guided steps, Path for stage-based coaching, User Engagement (prompts and walkthroughs), in-app guidance, branding configuration.

  • Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
  • Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
  • Given a scenario, describe declarative features that improve user efficiency over a series of steps.
  • Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
  • Given a scenario, determine options for users to access onboarding, support, and learning.
  • Given a scenario, describe how to apply branding to a solution.

Resources

Testing11%

Usability testing methods (moderated, unmoderated, hallway, A/B), when to use each method, documenting findings, iterative design changes, feedback management.

  • Given a scenario, plan methods for validating and testing a design with the end user.
  • Describe testing techniques needed for optimal user experiences.
  • Given a scenario, evaluate and manage design changes.

Resources

Salesforce Lightning Design System (SLDS)21%

SLDS purpose and architecture, design tokens, component blueprints, utility classes, SLDS 2 and dark mode, applying SLDS for consistent Lightning Experience look and feel.

  • Describe SLDS and its purpose.
  • Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
  • Given a scenario, utilize SLDS to create new and customized component functionality.

Resources

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