Platform User Experience Designer
4-Step Path to Passing
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Core Resources
Exam Overview
From the official exam guide
Questions
65
Duration
105 min
To Pass
65%
Pricing
$200 registration · $100 retake
Delivery
Online proctored or at a testing center
Experience
Salesforce platform familiarity recommended
Prerequisites
No prerequisites required
Exam Topics
Each topic section shows the topic weight, learning objectives, and links to study resources.
Discovery13%
Research methodology selection, qualitative vs. quantitative methods, UX artifacts (empathy maps, journey maps, stakeholder maps, affinity diagrams), Salesforce UX personas, and requirements gathering.
- Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
- Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
- Describe key Salesforce UX personas and which processes they normally do.
- Given a scenario, describe how Salesforce can add value to user experiences.
Resources
UX Fundamentals16%
UX methods and artifacts (wireframes, mockups, prototypes), accessible design principles (WCAG 2.1, contrast, screen readers), mobile UX (thumb zones, offline, responsive), corporate branding and theming.
- Given a scenario, identify which UX method should be used to define a user experience.
- Describe the impact of corporate branding and styling.
- Describe key design principles and tools that define an accessible and engaging experience.
- Describe mobile UX design fundamentals.
Resources
Human-Centered Design12%
Design thinking process (Empathize, Define, Ideate, Prototype, Test), inclusive design principles, iterative design with user feedback, jobs-to-be-done framework.
- Given a scenario, determine how to incorporate human-centered design into a customer solution.
- Explain the importance of inclusive design.
Resources
Declarative Design27%
Lightning App Builder and Dynamic Forms, page layouts and compact layouts, Quick Actions, Screen Flows and guided steps, Path for stage-based coaching, User Engagement (prompts and walkthroughs), in-app guidance, branding configuration.
- Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
- Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
- Given a scenario, describe declarative features that improve user efficiency over a series of steps.
- Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
- Given a scenario, determine options for users to access onboarding, support, and learning.
- Given a scenario, describe how to apply branding to a solution.
Resources
Testing11%
Usability testing methods (moderated, unmoderated, hallway, A/B), when to use each method, documenting findings, iterative design changes, feedback management.
- Given a scenario, plan methods for validating and testing a design with the end user.
- Describe testing techniques needed for optimal user experiences.
- Given a scenario, evaluate and manage design changes.
Resources
Salesforce Lightning Design System (SLDS)21%
SLDS purpose and architecture, design tokens, component blueprints, utility classes, SLDS 2 and dark mode, applying SLDS for consistent Lightning Experience look and feel.
- Describe SLDS and its purpose.
- Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
- Given a scenario, utilize SLDS to create new and customized component functionality.
Resources
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