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Salesforce Accredited Agentforce Communications Professional

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Salesforce Accredited Agentforce Communications Professional Study Checklist

  • Platform Administrator
  • Platform App Builder
  • Platform Foundations
  • Platform Developer
  • Platform Administrator II
  • Agentforce Sales Consultant
  • Agentforce Service Consultant
  • Platform Data Architect
  • Platform Development Lifecycle and Deployment Architect
  • Platform Identity and Access Management Architect
  • Platform Integration Architect
  • Platform Sharing and Visibility Architect
  • Heroku Architect
  • B2C Solution Architect
  • Experience Cloud Consultant
  • Agentforce Field Service and Operations Consultant
  • Agentforce Nonprofit Consultant
  • Data 360 Consultant
  • Omnistudio Consultant
  • CRM Analytics and Einstein Discovery Consultant
  • Platform User Experience Designer
  • Platform Strategy Designer
  • B2C Commerce Developer
  • JavaScript Developer
  • Omnistudio Developer
  • Platform Developer II
  • Marketing Cloud Engagement Administrator
  • Marketing Cloud Engagement Specialist
  • Marketing Cloud Engagement Consultant
  • Marketing Cloud Account Engagement Specialist
  • Marketing Cloud Next Consultant
  • Agentforce Sales Foundations
  • Business Analyst
  • Marketing Cloud Engagement Developer
  • Marketing Cloud Engagement Foundations
  • Agentforce Specialist
  • Agentforce Life Sciences Consultant
  • B2B Commerce Administrator AP
  • B2B Commerce Developer AP
  • Agentforce Communications AP
  • Agentforce Consumer Goods AP
  • Agentforce Financial Services AP
  • Agentforce Health AP
  • Agentforce Manufacturing AP
  • Public Sector Solutions AP
  • Revenue Cloud Consultant
  • MuleSoft Integration Foundations
  • MuleSoft Developer
  • MuleSoft Developer II
  • MuleSoft Platform Integration Architect
  • MuleSoft Platform Architect
  • Tableau Desktop Foundations
  • Tableau Data Analyst
  • Tableau Consultant
  • Tableau Server Administrator
  • Tableau Next Consultant
  • Tableau Architect
  • Slack Administrator
  • Slack Consultant
  • Slack Developer

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0/137Learned

Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture

0/7

Top-down versus bottom-up derivation of guiding principles

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Configure, then buy, then build in assessing the current estate

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Landscape and layered views of the current-state architecture

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Systems of record across a CSP's BSS and OSS landscape

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Current catalog landscape against TM Forum SID product layers

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Integrating legacy systems versus phased or greenfield replacement

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Current-state architectural risks to raise during discovery

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Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome

0/4

  • Translating communications pain points into transformation KPIs
  • Baselining, sourcing and tracking measurable KPIs
  • Prioritizing KPIs and transformation scope within a customer budget
  • Confirming success criteria with executive sponsors and stakeholders

Given a list of a customer's vision and goals, choose the appropriate products to use within Agentforce Communications

0/6

  • Matching a CSP's vision and goals to Agentforce Communications components
  • When to recommend Enterprise Product Catalog
  • When to recommend Industries CPQ and order capture
  • When to recommend Digital Commerce for self-service channels
  • When to recommend Industries Order Management
  • When to recommend Contract Lifecycle Management and Document Generation

Given a customer scenario, map and document the business process, personas, and requirements

0/8

  • Scoping CSP business processes by input and outcome
  • Process map audience, level of detail and governance
  • Primary, secondary and out-of-scope personas for a CSP project
  • CSP roles and mapping users to personas
  • Persona-based user stories and acceptance criteria
  • Functional versus non-functional requirements in telco discovery
  • Discovery artifacts for processes and requirements and when to use each
  • Steering requirements-gathering workshops with telco stakeholders

Given the current and expected volumes of data, document and understand platform constraints and the impact on Agentforce Communications

0/7

  • Documenting current and projected data volumes as non-functional requirements
  • Large data volume strategies for subscriber, asset and order records
  • On-platform versus off-platform placement of high-volume telecom data
  • Platform event publishing and delivery allocations at projected volumes
  • Omnistudio recommended limits for high-volume guided processes
  • Peak self-service traffic and Digital Commerce elastic scaling
  • Quote and cart scale for large multi-site B2B deals

Map current business processes, personas, and requirements, to native Agentforce Communications functionality and off-platform solutions

0/8

  • Configure, buy, or build decisions in an Agentforce Communications fit-gap
  • Mapping CSP personas to Agentforce Communications applications
  • Mapping order capture requirements to native capabilities and master data sources
  • Mapping MACD requirements to native asset-based ordering
  • Mapping fulfillment, installation and customer update needs to native capabilities
  • Off-platform systems retained alongside Agentforce Communications
  • Enterprise Product Catalog versus an existing external product catalog
  • Native Industries Order Management versus a third-party order management system
  • Commercial versus technical catalog layers in an SID-aligned EPC model
  • Shared enterprise catalog versus siloed channel catalogs
  • Offer specifications versus product specifications
  • Object type hierarchy and attribute inheritance design
  • Attribute-based variants versus separate products for catalog rationalization
  • Bundle structure and cardinality for configurable offers
  • Price list, pricing plan and time policy structure in EPC
  • Promotions, discounts and bundle-level price adjustments
  • Catalog build sequence and entity dependencies
  • Product versioning and catalog change management
  • When to introduce technical products versus fulfilling from commercial products
  • Technical product specification design in the Enterprise Product Catalog
  • Flat versus hierarchical CFS and RFS technical catalog modeling
  • One-to-one versus one-to-many decomposition relationships
  • Many-to-one decomposition to a shared technical product
  • Mapping rules from commercial attributes to technical products
  • Condition rules on decomposition relationships
  • Choosing a decomposition scope for technical products
  • Parent-child technical product relationships with Top Order Item scope
  • Product class decomposition for products sharing one fulfillment process
  • Multi-level decomposition depth and per-system resource entities
  • Grouping, event service and augmented callout decomposition patterns
  • Fulfillment actions derived from technical inventory during decomposition
  • Decomposition design for scale and maintainability
  • Master end-to-end plan versus function-specific plan definitions
  • Orchestration scenarios by product and order action
  • Plan reuse and association to commercial versus technical products
  • Orchestration item types for automated, asynchronous and manual fulfillment tasks
  • Sequencing orchestration items with dependencies and conditions
  • Converging plan design and single termination point
  • Assetization auto task placement in the orchestration plan
  • Point of no return placement in orchestration plans
  • In-flight amendments and compensating orchestration items
  • Dynamically generated orchestration versus statically designed workflows
  • Reducing parallel orchestration items to avoid record locking
  • Orchestration plan size, processing time and Apex limit mitigation
  • Opportunity, quote and direct-order entry points in the order capture flow
  • Assisted cart ordering versus Digital Commerce self-service channels
  • Omnistudio guided selling flows around quote and order capture
  • Availability and eligibility rules during product selection
  • Compatibility and configuration validation in the cart
  • Pricing, promotions and discount handling in quote design
  • Quote proposals and contracts with Document Generation and CLM
  • Enterprise Sales Management versus the standard CPQ cart for large multi-site B2B deals
  • Enterprise quote and order enrichment through final order submission
  • Order capture handoff to Industries Order Management
  • Future-dated orders and order queuing
  • Amending in-flight orders versus follow-on quotes and MACD changes
  • Scoping active versus historical transactional data for migration
  • Rationalizing a legacy SKU catalog versus lift-and-shift into EPC
  • Pre-load data profiling, cleansing and deduplication
  • Legacy key cross-referencing and external IDs for repeatable loads
  • Migration tooling and bulk load techniques for catalog versus high-volume records
  • Load sequencing and record dependencies across catalog, customer and asset data
  • Preparing migrated assets for asset-based ordering and MACD
  • Backfilling Order Management technical inventory for migrated assets
  • Scaling inventory item creation for large migrated install bases
  • Mock migrations and post-load reconciliation
  • Big bang versus phased cutover and in-flight order handling
  • Prioritizing user stories by business value, KPIs and MVP scope
  • Splitting telecom epics into sprint-sized user stories
  • Relative story sizing and Agentforce Communications complexity drivers
  • Dependency chain across decomposition, orchestration, assetization and MACD stories
  • External system and cross-team dependencies in sprint planning
  • Assigning stories to sprints by priority, dependency and capacity
  • Mapping customer change requests to MACD operation types
  • Asset-to-quote versus asset-to-order paths for MACD changes
  • Asset creation timing and provisioning status in fulfillment
  • Field and object mapping across the quote, order and asset cycle
  • Controlling what persists to assets and technical inventory
  • Preserving price and status on unchanged MACD lines
  • Change of plan and product version upgrades on existing assets
  • Move order design for relocations and account transfers
  • Enterprise B2B bulk MACD from the Asset Viewer
  • Asset reference IDs and line numbering at large-account scale
  • Fit-gap of a final design against native Agentforce Communications capabilities
  • Omnistudio low-code components versus custom LWC and Apex
  • Provided, custom and hybrid interface implementations in Industries CPQ
  • Upgrade-safe extension of packaged Enterprise Sales Management components
  • Custom code boundaries on Order Management action, status and state fields
  • Release scoping and phasing for an Agentforce Communications delivery
  • Sequencing the build of catalog, order capture and order management components
  • Building the technical catalog with Object Types and product Scope
  • Flat versus hierarchical technical catalog and shared technical products
  • Enterprise order capture configuration for large multi-site deals
  • Building and deploying Order Management Plus custom adapters and auto tasks
  • Technical inventory and assetization in Order Management
  • Orchestration plan structure to avoid row locks and race conditions
  • Promoting catalog and Omnistudio configuration across project environments
  • Test planning for order capture, orchestration and fulfillment integrations
  • Deploying orchestration and catalog changes while orders are in flight
  • Readying Order Management for production order and data volumes
  • Migration approach selection for legacy subscriptions and order history
  • Moving the legacy product catalog into Enterprise Product Catalog
  • Load sequencing and legacy-to-Salesforce ID mapping for migration
  • Creating technical inventory for migrated assets in Order Management
  • Cutover approach and coexistence with retained legacy BSS/OSS

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