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Cert++

Resource Pack
·Study Checklist

Agentforce Specialist

Study Progress
0/158
0.0%

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AI Agents
35%

0/53

Given a use case, manage deterministic behavior for the agent using filters and variables. 0/8

Explain how an agent works and how the reasoning engine powers Agentforce. 0/10

Given a scenario, select and configure standard topics, custom topics, standard agent actions, and custom agent actions based on agent types. 0/13

Explain how to manage Agentforce security, including the concept of the Agent User and how it applies to an Employee Agent, Service Agent, or Sales Agent. 0/10

Given a scenario, identify when to use an Employee agent, Service agent, or Sales agent. 0/6

Explain the process for connecting agents to various channels such as digital experience, email, and Slack. 0/6

Prompt Engineering
20%

0/41

Given business requirements, identify when it's appropriate to use Prompt Builder. 0/4

Identify the right user roles to manage and execute prompt templates. 0/4

Identify the considerations for creating a prompt template using field generation and flex types. 0/10

Given a scenario, identify the appropriate grounding technique. 0/9

Explain the process for creating, activating, and executing prompt templates. 0/9

Explain how to use best practices for writing effective prompts. 0/5

Data Cloud for Agentforce
20%

0/24

Explain the considerations of Agentforce Data Library and its types. 0/8

Identify the considerations for retrievers in Data Cloud such as individual and ensemble. 0/8

Given a scenario, identify the considerations for search type such as keyword, vector, and hybrid. 0/8

Development Lifecycle
20%

0/26

Given a scenario, test an agent using Agentforce Testing Center. 0/13

Identify the considerations for deploying an agent from sandbox to production. 0/7

Explain the process for managing and monitoring agent adoption. 0/6

Multi-Agent Interoperability
5%

0/14

Explain the purpose of Model Context Protocol (MCP) and its use cases. 0/6

Explain the purpose of agent to agent protocol. 0/4

Given a scenario, identify when it's appropriate to use Agent API. 0/4