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Given a customer scenario, create an effective challenge statement that pairs a business objective with a user problem, to frame the altitude and scope of a design project. 0/8
Based on the challenge statement created, identify the metrics and signals that will define success. 0/6
Given a customer scenario, evaluate how the internal dynamics of the organization might impact your recommendation on the right approach to solving the challenge statement. 0/6
Given a scenario, explain how key external context for innovation might influence or impact the organization's strategy. 0/6
Defend the rationale for strategic directions, including how they satisfy business and user needs, and future implications. 0/6
Given a customer scenario, advocate for ethics and values on behalf of both users and the organization. 0/7
Given a business need, connect user needs to high-level Salesforce capabilities. 0/5
Given a customer scenario, determine the criteria for feasibility, desirability, and viability within a user experience. 0/7
Given a customer scenario, identify the best methods of co-creation to employ with customers and stakeholders. 0/12
Given a scenario, craft a strategy to create alignment. 0/9
Given evolving internal dynamics, identify the key relationships needed to solve the challenge statement. 0/7
Given an audience description, identify the best presentation techniques for communicating a vision. 0/7
Given a scenario, utilize the tools for productive cross-discipline collaboration. 0/7
Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration. 0/8
Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution. 0/6
Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration. 0/10
Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision. 0/6