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Out-of-stock errors when inventory is available

Key Takeaway

An out-of-stock error doesn't always mean the product is out of stock. If inventory is available, check the cart's line-item limit, plus the OCI limit if Order Confirmation Integration (OCI) is enabled.

A B2B store can show an out-of-stock error at checkout even when the products have inventory available. The error can come from a limit rather than from stock levels, so you look at limits first.

How to troubleshoot the error
  1. Compare the number of line items in the cart with the store's line-item limit.
  2. If OCI is enabled, compare the number of product ID and location combinations in the request with the OCI limit.
  3. Dig into inventory data after you check these limits.
Salesforce Accredited B2B Commerce Developer Professional Study Guide

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