Troubleshooting Assistant for product visibility issues
Key Takeaway
To find out why a buyer or guest customer can't see a product, run the Troubleshooting Assistant and check the incomplete tasks in the "Results" panel.
The Troubleshooting Assistant is a built-in tool for finding out why a product may not appear in a B2B store. When a product visibility issue comes up, ask the Troubleshooting Assistant for help, because it points you to the setup tasks that aren't complete.
What the Troubleshooting Assistant checks
The Troubleshooting Assistant does two things. First, it determines whether a buyer or guest customer can see a given product in the B2B store. Second, it shows the tasks required to configure a store and its products, along with which of those tasks have been completed. Think of the second part as a checklist that compares the required setup with the setup that is actually done.