Custom checkout versus managed checkout for B2B stores
Key Takeaway
B2B stores can only use custom checkout, so every checkout change in a B2B store happens within it.
Checkout is the part of a store where buyers deal with payment, tax, and shipping and then place the order. Salesforce Commerce has two checkout solutions: managed checkout and custom checkout. The solution a store uses decides which services it can use and whether you can change the Checkout page.
Managed checkout and custom checkout
| Managed checkout | Custom checkout | |
|---|---|---|
| Services | Uses Salesforce merchant services | Can use third-party apps instead, or can keep Salesforce merchant services and extend them |
| Checkout UI | Gets automatic updates, but doesn't support customizations | You can customize it |
| B2B stores | Can't use it | The only option |
Custom checkout gives you more control over payments, tax, and shipping. Salesforce recommends custom checkout whenever you want to customize the checkout experience. A store that uses managed checkout can't customize its Checkout page.
Lena manages a B2B store that sells lab equipment. Two requests reach her: a new tax provider and a redesigned Checkout page. She makes both changes within custom checkout, because a B2B store has no other checkout solution to use.