Buyer access failures and Commerce permission sets
Key Takeaway
A buyer needs the right permission set, the right license, and store membership. A cloned permission set grants store access only after you add it to the store's "Selected Permission Sets" list.
When a B2B Commerce buyer can't reach the store, see data, or do a task, the cause can be the user's permission set, the user's license, or a permission set that isn't part of the store community. Knowing what each permission set can and can't grant shows you where to look.
Preconfigured permission sets
Permissions decide what information users can access and what actions they can take when they configure or shop at a store. Salesforce provides preconfigured permission sets that bundle many permissions for each persona, for both internal and external users.
- Buyer and Buyer Manager are for B2B stores only.
- Shopper is for D2C stores only.
- Merchandiser and Commerce Admin are for store setup. They hold setup permissions such as "Manage Stores", "Create and Set Up Experiences", and "Customize Application".
The "Commerce User" system permission lets a user access the store. Buyer, Buyer Manager, and Shopper include it. Merchandiser and Commerce Admin don't include it, and you can't add it to a clone of either one.