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ARC node names, display fields and actions

Key Takeaway

An ARC node's name is the label on its Display tab. The Display tab is also where you pick up to 4 card fields, including fields from objects that have a lookup to the node object. Actions, including a button that opens an Omniscript, go on the Actions tab.

In Actionable Relationship Center (ARC), a relationship graph is made of nodes. Each node groups related records, such as a client's contacts or financial accounts. For each node, you set a label, the fields shown on each record card, and the actions users can take from the node. Those choices decide what client details users see at a glance and what they can do without leaving the graph.

A node's three tabs

You configure each ARC node on three tabs, and each tab has its own job.

  • Properties tab: sets which object and records the node collects.
  • Display tab: sets how the node looks on the record page, including its label and card fields.
  • Actions tab: sets how users can respond to what they see.
Salesforce Accredited Agentforce Financial Services Professional Study Guide

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