New ARC versus Original ARC for relationship graphs
Key Takeaway
New ARC lets you build your own graphs from standard and custom objects, with more than one graph per object. Original ARC only displays preconfigured graphs. Both versions use the same permission set.
Actionable Relationship Center (ARC) shows a customer's relationships with people, businesses, and records as an interactive graph, so users can see the full picture in one view instead of opening many records. Agentforce Financial Services offers two independent versions of ARC. Original ARC is the older, view-only version with preconfigured graphs. New ARC, offered starting in Summer '22, is the customizable version where you build your own graphs.
What ARC shows
ARC presents relationships among people and businesses in interactive components. Each card on a graph represents a Salesforce record.
A private banker opens the person account for Maria Chen before a review meeting. The graph shows cards for Maria's husband, the Chen household, and the family trust. Each card is a Salesforce record, so the banker sees how the family connects without opening each record in its own tab.