Enabling Financial Account Management standard objects for users
Key Takeaway
Turning on the "Financial Account Management Standard Objects" setting doesn't give users access by itself, so assign permission sets afterward. If the managed package is also installed, use one model consistently and never mix the two.
Financial Account Management Standard Objects let an org use Financial Account and its related objects as standard objects, without installing the Agentforce Financial Services managed package. These objects model financial accounts and related information. Examples include Financial Account, Financial Account Party, and Financial Account Transaction. The standard data model is shaped differently from the managed package. A project design therefore has to plan how ownership, balances, and addresses are stored, and orgs already on the managed package must plan a metadata and data migration first.
How to give users access to the standard objects
The feature is available in Lightning Experience on Professional, Enterprise, and Unlimited Editions. Turning on the setting is the first step, but it doesn't give users access by itself. To use the standard objects, follow these steps.
- Turn on the "Financial Account Management Standard Objects" setting. Nobody can access Financial Account and its related standard objects before this setting is on.
- Assign permission sets to internal users so they can access Financial Account and its related standard objects.
- If an integration user loads data from external systems, update the integration user's permission set license so it grants the required object permissions.
- If Experience Cloud users need the objects, enable the objects for their self-service portal, such as the Financial Services Client Portal.
With the updated permission set license, the integration user can load data from external systems into Financial Account and related objects via API. The integration user doesn't need extra Agentforce Financial Services licenses to do this.
Experience Cloud users can launch Financial Account and its related standard objects directly from a self-service portal after you enable the objects for that portal.
Sam, an admin at a credit union, turns on the "Financial Account Management Standard Objects" setting on Monday. On Tuesday, the member service reps still can't open Financial Account records, because the setting didn't give them access. Sam assigns the reps a permission set for Financial Account and its related standard objects. After that, the reps can work with the records.