Digital Insurance Platform feature groups mapped to insurer pain points and operations
Key Takeaway
In discovery, match each pain point to the Digital Insurance Platform component that answers it. Re-entered census, billing, and contract details or manual enrollment point to Contract and Enroll. Customers and brokers who can't quote online point to Quote, Rate, and Apply. Slow, code-heavy product changes point to Insurance Product Administration.
The Digital Insurance Platform covers core insurance operations as a set of modular components, from product development and quoting through policy administration and claims. In discovery, a consultant learns how the insurer works today and matches each pain point to a component. The consultant then documents the value in terms of three industry challenges, the platform benefits that address them, and the results to measure.
The Digital Insurance Platform
The Digital Insurance Platform enables end-to-end management of core insurance operations, including product development, quoting, underwriting, policy administration, and claims. Unlike conventional core systems, its lifecycle processes run on the Salesforce platform, so they're part of the whole digital customer journey.
The platform has a modular design, so it can digitally enable all core insurance operations or integrate with the insurer's existing legacy systems. Because of the modular design, a consultant can match components to the pain points found in discovery whether the insurer moves every core operation to the platform or keeps legacy systems running beside it.
The platform also offers processes and features tailored to specific lines of business, like property and casualty personal lines, term life insurance, and group benefits.
You can implement the platform in either Agentforce Financial Services or Agentforce Health. The choice depends on the insurer's business requirements.
If the insurer offers commercial insurance, such as renters insurance, property and casualty insurance, or auto insurance...
Use the Digital Insurance Platform with Agentforce Financial Services.
If the company is a health insurance company or a healthcare provider that offers health insurance, such as individual or group health plans...
Use the Digital Insurance Platform with Agentforce Health.
If the insurer sells both health insurance and commercial insurance...
Work with the implementation team to determine which solution is the best fit for the organization.