Regulatory and privacy requirements mapped to compliance capabilities
Key Takeaway
In discovery, map each regulatory or privacy requirement to its Agentforce Financial Services capability: KYC and AML obligations to the KYC data model, consent and disclosures to Intelligent Document Automation and the Consent Data Model, confirming a caller's identity to Identity Verification, and controlling who sees client data to Compliant Data Sharing.
Financial institutions must follow rules about knowing who their clients are, getting consent, giving required disclosures, verifying identity before sharing sensitive data, and limiting who sees what. In discovery, a consultant records each regulatory and privacy requirement and maps it to an Agentforce Financial Services capability. The main capabilities are the Know Your Customer (KYC) data model, consent and disclosure management with Intelligent Document Automation, Identity Verification, and Compliant Data Sharing. These industry-specific data models and features reduce the need for customization.
KYC data model
Know Your Customer (KYC) and anti-money-laundering (AML) obligations map to the KYC data model. The KYC data model supports identity verification, risk assessment, and screening checks of parties. A party can be an account, a contact, or a lead.
The KYC data model can store data from Identity and Verification service providers or Screening service providers. Party Profile, the key KYC object, stores compliance-critical details such as ID verification results, credit scores, background checks, and AML screening results.