Insurance policy objects for household coverage views
Key Takeaway
Give each insured item its own Insurance Policy Asset record so it can carry its own Policy Coverage records. To show household members' policies, claims, policy participants, and claim participants as related lists on the household, add those values to the Rollup__c picklist field on the Account Contact Relationship object.
Insurance for Agentforce Financial Services includes a data model for insurance, new Lightning components, and a tailored Lightning console app called Insurance Agent Console. Agents use them to track policies, coverages, insured items, participants, and claims in Salesforce. The data model uses standard Salesforce objects plus standard Insurance objects, so the links between people, policies, and insured things come ready-made instead of being built by hand. Insurance Policy is the root of the model. A household page can show agents one consolidated view of a household's coverage.
The Insurance Policy record
Insurance Policy is the root object of the insurance data model. The other insurance records flow from the policy.
An Insurance Policy record captures the policy number and type, the name of the insured, the effective dates, and the premium. Agents use Insurance Policy records to track customer policies and to look up carrier accounts. Beyond policies and coverages, the insurance data model also tracks a client's premium payment history and all claims made against a policy.