Integrated onboarding with Discovery Framework and the KYC data model
Key Takeaway
Discovery Framework collects intake answers, and the KYC data model stores verification results on a Party Profile. Create a new Applicant for each product application, and link it to the client's existing Party Profile so a verified client doesn't repeat KYC.
Integrated Onboarding is how Agentforce Financial Services brings in a new client. You collect their information, verify it and check risk, and then open their accounts. Discovery Framework collects the information with digital forms and assessment questions. The Know Your Customer (KYC) data model stores the identity verification, risk assessment, and screening results. Together they keep the process compliant, and clients and staff repeat less work.
The onboarding stages
Client onboarding usually moves through three stages.
- Intake collects information about the client.
- Verification checks that information and evaluates the client for risk and eligibility.
- If the client is approved, you create new financial accounts.
Integrated Onboarding modernizes this process in Agentforce Financial Services. Integrated Onboarding includes self-service options, forms that prefill with existing data, and personalized assistance. The goal is to onboard clients faster, shorten time-to-revenue, and reduce attrition while maintaining regulatory compliance.