Service console components and the Asset Service Console for Manufacturing
Key Takeaway
Agentforce Manufacturing has two prebuilt consoles built from reusable service console components: the Service Console for Manufacturing centers on the contact, and the Asset Service Console for Manufacturing centers on the asset.
Agentforce Manufacturing includes two prebuilt service consoles. The Service Console for Manufacturing gives customer service representatives (CSRs) a full view of a contact. The Asset Service Console for Manufacturing gives a 360-degree view of an asset and its lifecycle. Both consoles are built from reusable service console components, such as Timeline and Record Alerts. You can customize these components inside the consoles or add them to other standard pages.
Turning on the consoles
Turning on the "Service Console for Manufacturing" setting in Setup gives CSRs and service technicians access to both consoles: the Service Console for Manufacturing and the Asset Service Console for Manufacturing. Both consoles are available in Lightning Experience on Enterprise, Unlimited, and Developer Editions.
The consoles aren't ready to use out of the box. Agentforce Manufacturing includes a predefined console app, but you must configure its components, set up alerts, and configure flow-based actions to fit the business.