Current-state process maps for requirements and solution fit
Key Takeaway
Build the current-state process map early. Draft it roughly from existing documentation and training materials, then have the workers who do each step fill gaps and correct it. The polished map becomes the starting point for requirements and for matching each requirement to an Agentforce Manufacturing capability.
A current-state process map is a diagram of every step and decision a customer takes today to finish a process, from start to end. A consultant builds it early in a project to find what is really causing pain. The map then becomes the starting point for business requirements and for checking how Agentforce Manufacturing capabilities fit the way the customer works.
What a current-state process map shows
A current-state process map is a business process map of how the customer works today. Build it very early in the project, because you need to understand what stakeholders do today, and why they need a change, before you can improve anything.
UPN uses a drill-down approach, which keeps each diagram compact enough to view online. Compact diagrams suit remote workshops that include stakeholders wherever they are.
A top-level map, such as a lead-to-cash process, shows the activities, the handoffs, and the people and systems involved. Each activity can drill down to the next level of detail, and further down, until you reach the right level of detail.