As-is process mapping before solution redesign
Key Takeaway
Map the whole current (as-is) process with the people who perform each step, and finish the map before you design any fix, even when a problem already looks obvious.
Process mapping creates a visual picture of how a business process works today: every step and decision from start to finish, who does what, and the inputs each step uses. A consultant maps this current, or as-is, state fully before redesigning anything. Seeing the whole picture shows where the real blockers are, so the changes that follow are better informed.
What a process map shows
A business process map is a visual representation of every step and decision made to complete a process from start to finish. The map shows the end-to-end activities, the inputs each step uses (such as materials or labor) and the link between each step.
A process map can cut across multiple departments and can even include external partners, so one map can show the handoffs between teams, people and systems.
A good map makes the process easier to understand and communicate among teams, stakeholders or customers. The map also shows flaws in the process and where improvements should be made.
Keep maps simple enough for anyone in any business unit to read. Universal process notation (UPN) is easy for everyone in a meeting to follow. UPN uses a drill-down approach that keeps diagrams compact for online viewing, which helps when workshops are remote.