Warranty Lifecycle Management versus Warranty Supplier Recovery
Key Takeaway
Warranty Lifecycle Management handles warranty claims that partners file against the manufacturer. Warranty Supplier Recovery handles claims the manufacturer files against its suppliers for defective parts those suppliers provided.
Agentforce Manufacturing has two warranty features that handle money moving in opposite directions. Warranty Lifecycle Management covers the manufacturer's own warranties, from defining coverage for products and assets to taking in and adjudicating warranty claims from partners and distributors. Warranty Supplier Recovery lets the manufacturer claim reimbursement from its own suppliers for defective parts those suppliers provided. When you create the business design document, knowing the difference tells you which feature a warranty requirement maps to.
Who files and who decides
The quickest way to tell the two features apart is to ask who files the claim and who adjudicates it.
| Warranty Lifecycle Management | Warranty Supplier Recovery | |
|---|---|---|
| Who files the claim | Partners and distributors | The manufacturer |
| Who adjudicates the claim | The manufacturer | The supplier |
| What governs the outcome | Predefined business rules | Supplier recovery contract terms |
| Which way money moves | Manufacturer to partner | Supplier to manufacturer |
Both features use the Experience Cloud site for Manufacturing, which is the portal for the manufacturer's external users. Each feature brings different external users to the site.