Platform foundation and editions behind Agentforce Manufacturing
Key Takeaway
Agentforce Manufacturing includes the Salesforce Platform, Sales Cloud, and Service Cloud as its foundation. The product is available in Enterprise, Unlimited, and Developer Editions.
Agentforce Manufacturing is Salesforce's product for manufacturers. Sales, operations, finance, channel partners, and customer service teams use it to work together in Salesforce on forecasts and customer service. When you turn discovery findings into a business design document, you map each business need to a capability. To do that well, you need to know four things: what the foundation already includes, which editions support the product, what the product adds, and which needs belong to solutions that work alongside it.
What the foundation includes
The Salesforce Platform, Sales Cloud, and Service Cloud are the foundation of Agentforce Manufacturing. All three are included with the product.
The foundation provides sales pipeline management, service process management, workflows, and data insights, along with other capabilities. Because the foundation comes with the product, you can use Sales Cloud and Service Cloud functionality as the business needs it.
So a customer who doesn't own Sales Cloud or Service Cloud separately can still map needs such as pipeline tracking or service process management to what Agentforce Manufacturing includes.
Brightline Castings tracks quotes in spreadsheets and logs service calls in a shared inbox. The company has never bought Sales Cloud or Service Cloud, and it plans to license Agentforce Manufacturing for Sales and Service. Discovery lists two needs: move deals through stages, and run a consistent process for service requests. In the business design document, the first need maps to sales pipeline management and the second maps to service process management. Both come from the foundation that is included with Agentforce Manufacturing, so neither need calls for a separate Sales Cloud or Service Cloud purchase.