Turning discovery outputs into the business design document capability map
Key Takeaway
Match each need from discovery to the capability that meets it, and know which group that capability comes from. Watch the look-alikes: Rebate Management rewards partners for meeting targets, while Ship and Debit Process Management adjusts product prices to protect partners' margins and compensates partners based on products sold.
A capability map links an organization's business drivers and needs to the product capabilities that meet them. During design, you take the problems found in discovery and match each one to an Agentforce Manufacturing capability or to a Salesforce solution that works with it. The result feeds the business design document. To build the map well, you need to know which capability answers which need and which group of capabilities it belongs to.
What a capability map shows
A business capability map shows an organization's business drivers and capabilities, with high-level product positioning. Revenue growth, operational cost reduction, and customer retention are examples of business drivers.