Standard configuration versus customization for an identified gap
Key Takeaway
Map each requirement to a standard capability first, close what you can with settings, and customize only for what's left.
A gap is a business requirement that Agentforce Manufacturing doesn't meet the way it ships. The product comes with industry-specific features, objects, a data model, and default configurations based on manufacturing best practices. So a gap analysis starts by mapping each requirement to an existing capability. You close what the standard setup can't cover by changing settings or, when needed, by customizing. Customizing can mean adding custom fields, adding custom metrics and dimensions, or changing the preconfigured definitions that calculate forecasts.
What ships with Agentforce Manufacturing
Agentforce Manufacturing is built on the Salesforce Platform, Sales Cloud, and Service Cloud. All three are included with the product. On top of them, Agentforce Manufacturing adds industry-specific features, tools, apps, workflows, default configurations, and a data model. The data model unifies commercial operations, service, partner engagement, and inventory data.
The features and objects you get depend on whether you use Agentforce Manufacturing for Sales, for Service, or for Sales and Service. So your license shapes which requirements the standard product can cover.