Sales, Service, and Sales and Service offerings and their capability scope
Key Takeaway
Map each requirement to the offering that holds its capability. If the requirements need capabilities from both the Sales offering and the Service offering, include Agentforce Manufacturing for Sales and Service.
Agentforce Manufacturing adds features, a data model, and workflows built for manufacturers on top of the Salesforce Platform, Sales Cloud, and Service Cloud. You can implement it for Sales, for Service, or for both Sales and Service. Your choice of offering decides which features and objects your users get. So in the business design, you map each requirement from the discovery phase to a capability, and then pick the offering that includes those capabilities.
What Agentforce Manufacturing is
Agentforce Manufacturing extends Sales Cloud and Service Cloud with industry-specific capabilities. The Salesforce Platform, Sales Cloud, and Service Cloud are its foundation and come included. So standard sales pipeline management, service process management, workflows, and data insights are available before you add any manufacturing feature.
Agentforce Manufacturing is built on the Salesforce Customer 360 platform and is not a managed package. You can use it in Lightning Experience, in Enterprise, Unlimited, and Developer Editions.
Agentforce Manufacturing is for manufacturing companies that want to manage commercial operations, orchestrate their service experience, and streamline partner engagement. Examples include:
- Original equipment manufacturers (OEMs)
- Production suppliers
- Distribution or aftermarket manufacturers
- Process manufacturers
- Oil and gas producers
- Companies that manage run-rate or long-term business