Actionable Relationship Center and other additional manufacturing features
Key Takeaway
Actionable Relationship Center (ARC) shows related records on one visual graph. Put a graph on the record page whose object matches the graph's root node. Adding the ARC Relationship Graph component needs both the Access Actionable Relationship Center and Customize Application permissions.
Agentforce Manufacturing includes additional features that give manufacturers more visibility and control over commercial operations, service experience, and partner engagements. The best known is Actionable Relationship Center (ARC), which shows records related to an account, asset, or location on an interactive visual map. The other features cover customer activity, action launching, task plans and stages, service processes, segmentation and tags, data import, document reading, identity checks, inspections, product relationships, and data sharing between processes. These features are available in Enterprise, Unlimited, and Developer Editions. Some are configured in Setup, some in the app, and some need integration with external systems.
What Actionable Relationship Center does
Actionable Relationship Center (ARC) lets users explore relationships between people, businesses, assets, and other records. An ARC relationship graph shows related records on an interactive visual map. For example, a graph can show the sales agreements, orders, and opportunities tied to an account.
You build ARC relationship graphs in Setup. In a graph, you form relationships between parent and child objects, peer objects, and related objects for the parent object. You then add ARC components to Lightning record pages and Experience Cloud site pages, so users see the graph where they work.
You can customize card names, display fields, and object and record actions on a graph. With these settings, users can move between records and act on them during customer engagements. Other graph options include adding peer objects, showing child records, and consolidating duplicate records across objects.
Maria is an account manager at a pump maker. Before a call, she opens the Account record for a large distributor. The ARC graph on the page shows the distributor's sales agreements, orders, and opportunities as cards. During the call, she moves from the account to one of the orders and acts on it from the graph.