Enabling the Service Console for Manufacturing in Setup
Key Takeaway
Setup runs in a fixed order. First turn on the "Service Console for Manufacturing" setting in Setup, then assign permission sets, then configure the console components, because the predefined console app doesn't finish the setup for you.
Service Console for Manufacturing is a console app in Agentforce Manufacturing. It gives customer service representatives and service technicians one workspace for service work. The console stays off until an admin turns on the Service Console for Manufacturing setting in Setup. Turning on the setting is only the start, because users still need permission sets and the console's components still need configuration.
What the setting turns on
One setting opens two consoles. Turning on Service Console for Manufacturing gives customer service representatives and service technicians access to both the Service Console for Manufacturing and the Asset Service Console for Manufacturing.
Service Console for Manufacturing is available in Lightning Experience on Enterprise, Unlimited, and Developer Editions.