Rep creation and submission of a medical inquiry
Key Takeaway
A medical inquiry must be signed before it's submitted. After adding the HCP's questions and response preference in Draft, the rep adds a signature to move the inquiry to Signed. Then the rep clicks "Submit" to send it to the MSL queue.
A medical inquiry is a formal record of a healthcare professional's (HCP's) question. A sales representative (rep) captures the question in the field and hands it to a Medical Science Liaison (MSL) to answer. In Life Sciences Cloud, the rep builds the inquiry on top of a case, adds the questions, records how the HCP wants to receive the answer, signs it, and submits it to the MSL queue. Role-based access keeps the two jobs separate: the rep captures the question, and the MSL authors the answer.
The five inquiry stages
Every inquiry moves through five stages in this order: Draft, Signed, Submitted, Assigned, and Responded. The rep drives the first three stages. The MSL drives Assigned and Responded.
Signed is a separate stage between Draft and Submitted, not part of the Submit click. The signature is how the rep reviews and attests the request before it can go to the MSL queue.