Deep linking into the mobile app from external apps
Key Takeaway
A deep link opens a specific place in the Life Sciences Cloud mobile app, but only for users who already have access. A visit upsert link skips validations until the visit is submitted on the Visit Engagement page.
A deep link is a URL that a third-party app or web app uses to send a sales rep straight to a specific place in the Life Sciences Cloud mobile app. That place can be a record, a prefilled new record, a tab, an action, or an email draft. Reps don't have to open the app and move through tabs and records themselves. As a consultant, you need to know which URL pattern meets each requirement, which objects and actions each kind of link supports, and which checks a link doesn't run.
What deep links can do
Deep links use URL schemes that Salesforce supports. A Life Sciences deep link starts with the scheme name lsc://deeplink/lightning, which is the predefined URL scheme for the Life Sciences Cloud mobile app on iOS.
A deep link can open the app and do one of these five things:
- View a specific record.
- Create or update a record with prepopulated data.
- Open a specific tab.
- Start an action on a specific record page.
- Create an email with a predefined email template and recipients.
Deep linking is available in Enterprise and Unlimited Editions with Life Sciences Cloud, the Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.