Sharing settings for Inquiry Question records
Key Takeaway
Set both the default internal access and the default external access of the Inquiry Question object to "Controlled by Parent" in "Sharing Settings". Each inquiry question is then visible only to users who can access its parent case.
In the Medical Inquiries feature of Life Sciences Cloud for Customer Engagement, each Inquiry Question record belongs to a parent case. Salesforce recommends configuring the Inquiry Question object's sharing so that each inquiry question and its parent case always have the same sharing settings. You do this with one organization-wide default (OWD) setting rather than separate sharing rules.
Access follows the parent case
The parent that Inquiry Question access follows is the associated case, not an account or a territory. The case's access decides who can see each inquiry question. A user who can access the case can see its inquiry questions. A user who can't access the case can't see them.
Sometimes a requirement says inquiry question access must match the parent case. The configuration that meets it is the Inquiry Question OWD set to Controlled by Parent.
Lena, a medical information specialist, logs a case for a physician who asked two questions about a drug. The case has two Inquiry Question records. Your org has set the Inquiry Question default internal and external access to Controlled by Parent. Marco can access Lena's case, so he sees both inquiry questions when he opens it. Ravi can't access the case, so he can't see either inquiry question. If Ravi later gets access to the case, he can see both inquiry questions too.