Agentforce Life Sciences domains and the Customer Engagement add-on

Key Takeaway

Customer Engagement features, such as sample management and compliant content delivery, require three things together: Agentforce Life Sciences, the Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.

Agentforce Life Sciences, formerly named Life Sciences Cloud, is Salesforce's industry platform that brings customer, clinical, and patient engagement together on one connected platform, organized into three domains. Life Sciences Cloud for Customer Engagement is an add-on to Agentforce Life Sciences that gives pharma and medtech commercial and medical field teams compliant, AI-powered tools to engage healthcare professionals (HCPs) and healthcare organizations (HCOs). To configure the platform, you need to know which domain a business need belongs to and what an org must have before Customer Engagement works.

Life Sciences Cloud is now Agentforce Life Sciences

Life Sciences Cloud is now named Agentforce Life Sciences. The rename isn't complete everywhere, so you still see Life Sciences Cloud in orgs and in product names.

Two examples are Life Sciences Cloud for Customer Engagement and the Life Sciences Cloud mobile app. When you see either name, you're looking at the same product.

Agentforce Life Sciences Consultant Study Guide

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0/279Learned

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0/279Learned

Given a scenario, configure and manage Account and Relationships master data

0/25

Given a scenario, describe the processes and tasks needed to set up, configure, and troubleshoot the Agentforce Life Sciences mobile application

0/14

Apply security and system configuration fundamentals for Agentforce Life Sciences

0/9

Given a scenario, implement consent and subscription management for data privacy compliance

0/10

Given a scenario, configure Territory Management and assignment rules for account and product alignments

0/15

Given a scenario, configure Agentforce Life Sciences

0/14

Agentforce Life Sciences domains and the Customer Engagement add-on

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Org readiness, licensing, and the Customer Engagement managed package

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Discovery workshops and user story backlog for Customer Engagement

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Phased implementation sequencing for Customer Engagement features

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Life Sciences product catalog structure and classification

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Customer Engagement home page tailored by profile

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App Alerts for field user notifications

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Multi-step workflows and multi-object components

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License validation checks for regulated engagement

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Agentforce Life Sciences agent skills, topics, and actions for Customer Engagement

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Salesforce products that extend Customer Engagement

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Trigger handler management during data migration

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Functional testing and release of Customer Engagement configuration

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Monitoring packaged batch and integration jobs

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Set up Intelligent Content, Presentations, and Field Email templates

0/17

Create standard reports, dashboards, and TabNext industry metrics

0/11

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Agentforce Life Sciences domains and the Customer Engagement add-on

Key Takeaway

Life Sciences Cloud is now Agentforce Life Sciences

Life Sciences Cloud is now named Agentforce Life Sciences. The rename isn't complete everywhere, so you still see Life Sciences Cloud in orgs and in product names.

Two examples are Life Sciences Cloud for Customer Engagement and the Life Sciences Cloud mobile app. When you see either name, you're looking at the same product.