Consent status options and the Not Asked setting
Key Takeaway
The "Allow users to select 'Not Asked' as the consent status" setting decides whether field users can save consent with some channels left unanswered or must set every applicable channel to Opt In or Opt Out. A profile-level configuration overrides the org default, so to reach all users, turn the setting on in the org default and in every existing profile-level configuration.
When a field user captures a healthcare professional's consent in Life Sciences Cloud, each applicable communication subscription channel gets a status of Opt In or Opt Out. An admin setting decides whether the field user must make that choice on every channel or can leave some channels unanswered. Admins can configure consent settings for the whole org or for specific user profiles, so knowing which level takes precedence matters.
Opt In, Opt Out and Not Asked
On the consent page, a field user sets an Opt In or Opt Out status for each applicable subscription and channel, then saves. Salesforce stores saved consent in Communication Subscription Consent records, called consent records here. Consent is stored only as Opt In or Opt Out.
Because Salesforce saves nothing for a blank channel, no consent record has a Not Asked status. A channel with no saved record is what implies Not Asked.