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Device Sync Summary errors and the time-mismatch warning

Key Takeaway

Error Code 420 (Time Mismatch) on a Device Sync Summary is a warning that doesn't block sync. To fix it, check the iPad's date and time settings and the user's TimeZoneSidKey in Setup.

A Device Sync Summary, stored in the DeviceSyncSummary object, holds a summary of the data synchronized from a rep's mobile device to the Salesforce org. Each record shows what triggered the sync, the sync status, timings, network conditions and any error code. That makes it the first record to read when a sync looks wrong.

What a Device Sync Summary records

Each Device Sync Summary identifies the sync context through these required fields:

FieldWhat it identifies
DeviceIdentifierThe device
AppVersionThe mobile app version
IosVersionThe device operating system version
MetadataVersionThe metadata version

SyncStatus is a required restricted picklist with the values Error, New, Ok and Pending, so it gives you a quick way to find syncs that didn't finish cleanly.

Agentforce Life Sciences Consultant Study Guide

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Given a scenario, describe the processes and tasks needed to set up, configure, and troubleshoot the Agentforce Life Sciences mobile application

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