Holiday mapping to business hours for scheduling
Key Takeaway
A holiday mapping blocks visits, time off territory events, and managed events on a holiday only when each activity type's own validation trigger handler is active.
Holiday mapping links standard Salesforce holiday records to business hours in Life Sciences Cloud, so the planner stops users from scheduling field activity on company non-working days. After a holiday is mapped and the related validation trigger handlers are active, users can't schedule visits, time off territory events, or managed events during that holiday.
What a holiday mapping does
A Business Hours and Holiday Mapping record ties one holiday to one Business Hours record. The mapping lets the planner block three activity types during that holiday: visits, time off territory events, and managed events.
A requirement to keep reps from planning any of these three activity types on a holiday points to the same configuration.