Remote service provider fit for content control and engagement tracking
Key Takeaway
Choose Twilio when reps must show only approved content or you need presentation metrics and device data for each participant. With Twilio, HCPs join through an Experience Cloud site in a web browser, with no app to install.
Life Sciences Customer Engagement can run remote (video) engagement sessions with HCPs through two video call service providers: Twilio and Microsoft Teams. The providers differ in four ways: whether reps are limited to approved content, how much engagement data is captured, how HCPs join, and whether remote signatures work. Because of these differences, you choose a provider based on your compliance, tracking, and collaboration needs.
What both providers share
The following points apply to both Twilio and Microsoft Teams:
- Your organization provides its own platform license.
- Invitations can use Life Sciences email templates.
- Reps (field users) schedule, manage, and start remote sessions directly from Life Sciences Customer Engagement.
- Remote sessions are supported only in the Life Sciences Cloud mobile app on iPad. Switching providers doesn't change this device requirement.