Core platform features versus the legacy managed package
Key Takeaway
Most managed package features have newer and better alternatives, such as Integrated Care Management for care plans and Actionable Relationship Center for the graphical view of people connected to a record.
Agentforce Health started as a managed package installed on top of the core Salesforce platform. Over time, Agentforce Health moved away from delivering new features through that package and now builds its features directly on the core platform. Most managed package features now have newer and better alternatives that an org can use for improved performance. A consultant needs to tell legacy package features apart from core features.
What the managed package includes
Managed package features include:
- Care plans (Care Management)
- Analytics for Healthcare
- Managing a patient's or member's relationships and household
- The Agentforce Health console, with its patient card, patient lists, householding map, legacy Timeline view, and Life Events
The same words appear on both sides, so read each scenario carefully. Care plan, care plan template, care gap, and timeline each exist as a managed package feature and as a newer feature that works differently.
Check with the customer's Salesforce admin if you aren't sure whether an org uses a managed package feature or a core platform feature.