Selecting and phasing Agentforce Health capabilities for implementation
Key Takeaway
Agentforce Health is a set of separate features, so map each customer requirement to the right feature and enable only the ones the organization needs.
Agentforce Health is a set of separate healthcare features, not a single switch you turn on. During discovery, a consultant works out which features the customer's business needs call for. Doing this well depends on two things: mapping each requirement to the right feature, and understanding how Agentforce Health models people and clinical data before implementation starts.
How to select and phase capabilities
- Before implementation begins, learn how Agentforce Health models its data and its users, so you can shape the implementation to the organization's needs.
- Map each business need to the right feature.
- Enable only the features that are relevant to the organization.
- Set up those features and their data for your users.