Choosing an elicitation technique for clinical and operational stakeholders
Key Takeaway
First determine what the project needs, then choose the elicitation method or methods that support it best. To capture a current process, draft a rough map from existing documentation and training materials, then have the workers who do each step correct it.
Many business and technical requirements live in the minds of stakeholders or end users and are seldom documented anywhere. Elicitation is how a consultant draws them out. No single technique fits every project. Strong choices pair conversation with visual tools. They also reach the workers who do each step of the process, not just the people who answer fastest.
What elicitation is
Elicitation is the main path to discovering requirements and design information. You need it when information is not readily available. The work can mean talking with stakeholders directly, researching topics, experimenting, or simply being handed information.