Social determinants of health for addressing care barriers
Key Takeaway
Store a person's specific problem as a Care Barrier, link it to the Care Determinant it affects with a Care Barrier Determinant, and track the follow-up work as Task records.
Social determinants of health (SDOH) are the social and environmental factors in a person's life, such as income, housing, transportation, and access to food, that can become barriers to their wellness. In Agentforce Health, social workers and case managers record these barriers and the determinants behind them. They then create intervention tasks to remove the barriers. The aim is a holistic view of each patient or member, so the team can give more personalized care and help prevent avoidable adverse health events.
When to use SDOH
Use SDOH when a requirement goes beyond clinical data to a person's life circumstances. For example, if someone can't drive to the grocery store or to medical appointments, it is hard for them to stay healthy. SDOH gives the care team tools to assess these barriers, record them, and address them with interventions.
Food insecurity is a common SDOH example. When people don't get enough meals or snacks each day, or their meals are poor quality, they can have higher-than-average emergency room visits. Interventions for food insecurity include these:
- Food debit cards
- Food banks
- Food delivery services
- Farmers markets
- Subsidized meal programs
SDOH is available only in Lightning Experience, in Enterprise and Unlimited Editions with Agentforce Health or Life Sciences Cloud.