Patients, members, caregivers and providers in the patient's support network
Key Takeaway
Model people as person accounts and organizations as business accounts, then link them with relationship records. A provider also needs a Healthcare Provider record.
In Agentforce Health, every patient or member sits at the center of a support network of caregivers, family, providers, payers and service organizations. Discovery means naming each of these people and organizations and deciding how to model them. The choice matters because some Agentforce Health functionality depends on it.
Who is in the support network
Healthcare centers on patients or members. Agentforce Health builds a 360-degree view around each one, and the view can include these people and organizations:
- The primary care physician
- Other care team members, such as physical therapists
- Family members
- Medical supply companies