RACI matrix for clarifying stakeholder responsibilities
Key Takeaway
When unclear task ownership leaves gaps or duplicated effort, use a RACI matrix: list each task, assign exactly one Accountable person to it, and get the team to agree.
A RACI matrix is a grid that lists project activities or decisions against the people or roles involved. Each cell marks a person or role as Responsible, Accountable, Consulted, or Informed for that activity. Unstated assumptions about who owns what cause misunderstandings and slow projects down, so a consultant uses a RACI matrix to make ownership explicit and get the whole team to agree to it.
What RACI stands for
RACI stands for Responsible, Accountable, Consulted, and Informed.
| Part in the task | Expected headcount | |
|---|---|---|
| Responsible (R) | Does the work to complete the task, or makes a decision | One person |
| Accountable (A) | Is ultimately accountable for the correct and thorough completion of the task | One person, typically the project executive or sponsor |
| Consulted (C) | Provides information or feedback for the activity | Can be several people, typically subject matter experts |
| Informed (I) | Must be kept up to date on progress, or told about a decision or action | Can be several people, typically people affected by the outcome of the tasks |
Two pairs of letters are easy to confuse. The Responsible person does the work, while the Accountable person answers for the outcome and approves the work. The Responsible person is accountable to the Accountable person.
Consulted people have two-way communication with the team, because they give input. Informed people have one-way communication with the team, because they only receive updates.