Matching a healthcare vertical to Agentforce Health feature groups
Key Takeaway
Pick the Agentforce Health feature group from the customer's specific requirement, because the vertical alone does not decide it.
Agentforce Health sorts its features into feature groups, which are nonexclusive groupings of features into industry-recognized categories. Knowing what problem each group solves, and for whom, lets you map a customer's requirements to the right part of Agentforce Health.
Feature groups for providers and payers
Feature groups exist for ease of reference. Each group bundles Agentforce Health features that work with other Salesforce products to power solutions for common healthcare scenarios. The feature groups are:
- Patient and Member Services
- Care Orchestration
- Provider Network and Relationship Management
- Utilization Management
- Sales and Commercial Excellence
Providers (for example, a clinic) and payers (for example, a health plan) use the same four groups: the first four in that list. The main shift is the audience. Providers serve patients, and payers serve members.
Feature groups are nonexclusive, and providers and payers share those four groups. So you choose a group from the specific requirement, not from the vertical alone.