Cert++
Close

Business analysis deliverables for capturing discovery findings

Key Takeaway

Create only the deliverables a project needs. If the current business process or domain is not well understood, document the current state before you scope.

Discovery findings must be written down so that stakeholders, development teams and project managers share one picture of what the customer needs. Business analysts produce a set of standard deliverables for this, such as a stakeholder analysis, requirements specifications and user stories.

Documentation in a business analyst's job

Documentation is a tool for communicating and collaborating with stakeholders. Documentation works alongside communication and collaboration as the core of a business analyst's job. Effective communication, collaboration and documentation are the "winning trifecta" for a business analyst. Together, they often produce a successful outcome.

Documentation is not a one-time discovery task. Business analysts create and update deliverables throughout the project lifecycle.

Salesforce Accredited Agentforce Health Professional Study Guide

Checklist progress

0/167Learned

Prepare for the Exam

Play Today's Certle

Study Community

Ask questions and get the latest info from other Salesforce Accredited Agentforce Health Professional studiers.