Practitioner-to-facility assignments and working hours
Key Takeaway
Give a practitioner one Healthcare Practitioner Facility record for each facility or organization where they work, because the Operating Hours lookup on that record holds their hours there.
A Healthcare Practitioner Facility record connects one practitioner to one place where they work. The record also holds details about that assignment, such as whether the place is the practitioner's primary facility and which hours they work there. Provider Search and Intelligent Appointment Management use those hours to show when a provider is available.
Practitioner-to-facility assignments
Each local branch of a healthcare organization gets its own business account, Healthcare Provider record, and Healthcare Facility record. The branch's business account links to the parent organization's business account.
Think of a Healthcare Facility as a building and a Healthcare Practitioner Facility as a person who works in that building. A building has many people working in it. One practitioner can also work in more than one building.
Create one Healthcare Practitioner Facility record for each facility or organization where a practitioner works. Salesforce recommends a consistent naming convention for these records, such as "Dr Meera Kaling at StayHealthy Hospital".