Middleware versus point-to-point integration in a multi-system health landscape
Key Takeaway
Use middleware such as MuleSoft Anypoint when several health systems need one reusable integration approach, and keep point-to-point connections for narrow, single-purpose links.
An Agentforce Health org often has to share data with EHRs, ERPs and other systems. A consultant can route that traffic through middleware or connect Salesforce to each system point-to-point. The choice affects how you manage and reuse integrations, and which licenses and limits apply.
The two integration patterns
There are two broad patterns, and they differ in what handles the connection.
| Middleware | Point-to-point | |
|---|---|---|
| How it connects | An integration layer handles the connections | Salesforce and one external system exchange data directly |
| Tools | Options include MuleSoft Anypoint or an Enterprise Service Bus (ESB) or Extract-Transform-Load (ETL) tool | Tools such as native Salesforce APIs, custom Apex, External Services or an HTTP Callout action in Flow |
| Suits | Central management, governance and reuse across many systems | Narrow, single-purpose links |